Mobile Money and Repayment Lead - Rwanda - Rwanda
- Harare, Zimbabwe
|Job Role||Mobile Money and Repayment Lead - Rwanda|
|Employment Type||Mornings Only|
|Career Level||Middle Management|
|Years of Experience||3|
We are looking for a Repayment Operations Team Lead on the Field Operations team to oversee our micro-finance loan portfolio.
You will create the annual repayment strategy and oversee its implementation throughout the year with the goal of increasing sustainability, scale and access to credit for Rwandan farmers. You will also manage our Mobile Money systems to implement cashless loan payments for our farmers. We have rapid scale goals, and ensuring a sustainable program through loan repayment is an important part of achieving the scale that we are aiming for. You will report to the Field Operations Execution Lead.
As Repayment Operations Team Lead, you will:
? Build our yearly repayment strategy to achieve 100% repayment of our micro-finance loan portfolio
? Conduct field research, develop new interventions and manage new trials to improve our repayment strategy
? Create postmortem reports at the end of each loan season to understand past performance
? Create contingency plans to maintain repayment performance in case of unforeseen circumstances and events
? Be a partner for organizational leadership, keeping them updated on repayment progress and working with them on development of strategy and contingency planning Communication & Training
? Lead the Repayment Team in creating all repayment related training and materials for our field-based staff
? Ensure that the field team understands and is implementing the repayment strategy by working closely with the Execution Team
? Engage frequently with the Regional Leads and Field Directors to communicate strategy, gather feedback and understand the situation in the field
? Manage ~3 staff members on the Repayment Team with weekly check ins, career reviews and professional development
? Work through your Repayment Team to implement the repayment strategy. This includes delivery of repayment incentives, sending SMS communications, responding to call center inquiries and other similar tasks
? Manage the weekly Repayment Dashboard to communicate performance and goals
? Manage our Mobile Money systems: projects include improving farmer adoption, network coverage, float, site expansion and building strong relationships with your counterparts at Rwandan telecommunications
? Strong work experience at similar organizations. A background in micro-finance, mobile money, or loan management is preferred
? Experience in a field operations / implementation role is strongly preferred
? Able to analyze data in Excel (can perform complex functions) and clearly communicate findings. Experience in STATA, R or another statistical package is preferred
? Good humor, patience, and a humble approach to service
? Working knowledge of Kinyarwanda is required, strong oral and written English is preferred
? Willingness to be based in Rubengera for the length of the contract
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